At Mamacary, we’re committed to providing high-quality baby carriers that combine comfort, safety, and style. If you’re not completely satisfied with your purchase, we’re here to help.
You may request a return within 30 days of receiving your order.
To be eligible, the item must be:
Unworn, unused, and in its original packaging
With all tags attached
Accompanied by a receipt or proof of purchase
The item arrived damaged
→ Send us clear photos of the damage within 7 days of delivery.
You received the wrong item(color, size, or model)
→ We’ll send the correct item at no extra cost.
The product has a manufacturing defect
→ Please provide photos clearly showing the issue.
Your package was lost or delayed
→ If it hasn’t arrived within 45 days (USA) or 60 days (international), you’re eligible for a refund or replacement.
Change of mind or personal preferences
Ordering the wrong color, size, or style
Providing incorrect shipping information
Claims without visual proof of damage or defects
Want to exchange your item? The quickest way is to:
Complete the return process for the original item
Place a new order for the desired item
Please email support@mamacary.com with the following:
Your order number
A short description of the issue
Clear photos (if applicable)
Once approved, we’ll send return instructions and, if applicable, a return shipping label (note: return shipping fees may apply).
Items returned without prior authorization will not be accepted.
Please note we do not accept returns on:
Sale items
Gift cards
If you’re unsure whether your item qualifies, feel free to reach out.
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card provider to process the refund.
If it’s been more than 15 business days since approval and you haven’t received your refund, please contact us.
We’re here for you.
Visit our contact page or reach out to us directly:
Mamacary
📧 Email: support@mamacary.com
🕘 Customer Service: Monday – Friday | 9:00 AM – 5:00 PM (CET)
